Data Protection · Player Privacy · Philippine Law

Peso99 Privacy Policy – How We Handle Your Personal Data

Your privacy matters to us as much as your next bet does. This policy explains exactly what personal data Peso99 collects from Philippine players, why we collect it, how it's stored, who sees it, and what rights you have over it. Written in plain, straightforward language – no legal maze, promise.

Last Updated: January 2025 · Applies to all Peso99 accounts registered in the Philippines

What Peso99 Promises About Your Data

Before diving into the full policy, here are the six core commitments Peso99 makes to every Philippine player about their personal data.

We Never Sell Your Data
Peso99 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data stays within Peso99 and the specific partners needed to operate the platform.
256-bit SSL on Every Transaction
All data exchanged between your device and Peso99 is encrypted with 256-bit SSL – the same standard used by Philippine banks. Your personal and financial data is protected in transit at all times.
Minimum Necessary Collection
Peso99 only collects the personal data needed to operate your account, process transactions, verify your identity, and comply with Philippine regulations. We don't collect data we don't need.
No Unauthorised Staff Access
Access to your personal data inside Peso99 is restricted to staff who need it to perform specific job functions. All access is logged and audited. Unauthorised access is a disciplinary and legal matter.
You Can Access Your Own Data
Every Peso99 player has the right to request a copy of the personal data we hold about them, to correct inaccurate information, and to request deletion subject to legal retention obligations. No bureaucratic runaround.
Philippine Data Privacy Act Compliant
Peso99 operates in compliance with Republic Act 10173 – the Philippine Data Privacy Act of 2012 and its implementing rules. Your rights as a Philippine data subject are fully respected and enforceable.
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What Personal Data Peso99 Collects and Why

This table summarises the categories of personal data Peso99 collects, where it comes from, and the specific purpose for each category.

Data Category Examples Legal Basis Primary Purpose
Identity Data Full legal name, date of birth, government ID number, selfie photo Legal obligation (KYC/AML) Age verification, identity confirmation, fraud prevention
Contact Data Mobile number, email address, residential address Contract performance Account communications, OTP delivery, support responses
Financial Data GCash number, Maya account, bank account details, deposit/withdrawal history Contract performance, legal obligation Payment processing, withdrawal routing, AML compliance
Transaction Data Bet history, game history, deposit and withdrawal records, bonus usage Contract performance, legal obligation Account management, dispute resolution, regulatory reporting
Technical Data IP address, device type, browser, operating system, session timestamps Legitimate interest Security monitoring, fraud detection, platform optimisation
Usage Data Pages visited, features used, time spent, click patterns Legitimate interest Product improvement, personalisation, responsible gaming monitoring
Communications Data Support chat logs, email correspondence, complaint records Contract performance, legitimate interest Dispute resolution, quality assurance, training
Marketing Preferences Opt-in/opt-out status for promotional communications Consent Sending promotions, game updates, PBA odds alerts (only if opted in)

Data collection practices comply with Republic Act 10173 (Philippine Data Privacy Act). Peso99 does not collect sensitive personal information beyond what is legally required for KYC purposes.

1Who We Are

Peso99 (peso99.best) is an online betting and casino platform operated for the Philippine market. In terms of Philippine data privacy law, Peso99 is the personal information controller (PIC) for the personal data of all registered players. This means we are responsible for how your personal data is collected, stored, processed, and protected.

This Privacy Policy applies to all personal data collected from individuals who register an account, visit the peso99.best website, use the Peso99 mobile platform, or interact with any Peso99 product or service. It applies to all Philippine players and all personal data collected in connection with their use of Peso99.

If you have any questions about this policy or about how Peso99 handles your data, contact our Data Protection Officer (DPO) at support@peso99.best with the subject line "Privacy Inquiry." We respond to all privacy inquiries within five business days.

2Personal Data We Collect

Peso99 collects the minimum personal data required to operate your account, process your transactions, verify your identity, and comply with Philippine regulatory obligations. We do not collect personal information for collection's sake – every data point we hold about you exists for a specific, documented purpose.

The main categories of personal data collected by Peso99 include:

  • Identity Information: Your full legal name, date of birth, nationality, and copies of government-issued identification (Philippine passport, driver's license, national ID, or equivalent). This is required for mandatory Know Your Customer (KYC) verification before your first withdrawal can be processed.
  • Contact Information: Your Philippine mobile number, email address, and residential address. These are used for account communications, OTP delivery, and support correspondence.
  • Financial Information: Details of the payment methods you use to deposit and withdraw at Peso99 – including your GCash registered mobile number, Maya account, bank account details, or card details. We do not store full card numbers; card transactions are processed through certified payment gateways that handle card data under PCI-DSS standards.
  • Account and Transaction History: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and account settings changes. This data is retained for regulatory reporting, dispute resolution, and responsible gaming purposes.
  • Technical and Device Data: IP address, device identifiers, browser type, operating system, session duration, and connection data. This is used for fraud detection, security monitoring, and platform performance improvement.

Plain note: Peso99 does not collect sensitive personal information such as religious affiliation, political beliefs, health data, or biometric data – beyond the selfie photo required for KYC identity matching, which is processed solely for that verification purpose.

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3How We Collect Your Personal Data

Peso99 collects personal data through three main channels:

Directly from you – when you register a Peso99 account, you provide your name, mobile number, email, date of birth, and create a password. When you undergo KYC verification, you upload your government ID and selfie. When you make a deposit or withdrawal, you provide or confirm your payment method details. When you contact support, your communications are recorded.

Automatically through your use of the platform – when you visit peso99.best or use the Peso99 mobile platform, we automatically collect technical data including your IP address, device type, browser version, session timestamps, and the pages or features you access. This collection happens through server logs and analytics tools. See Section 6 for details on cookies.

From third-party service providers – Peso99 works with identity verification providers (who confirm your ID document authenticity), payment processors (who confirm transaction status), and fraud detection services (who provide risk signals based on device and behavioral data). These providers share relevant data with Peso99 to complete their services – they do not share data beyond what is needed for the specific function.

Peso99 does not purchase personal data from data brokers, list providers, or any third-party data marketplaces. All personal data we hold about you either came directly from you or was generated through your use of our platform.

4Why We Use Your Personal Data

Every use of your personal data by Peso99 is tied to a specific, legitimate purpose. The main purposes are:

  • Account creation and management: Creating your Peso99 account, authenticating your login, managing your account settings, and maintaining accurate account records.
  • Identity verification and age confirmation: Ensuring all Peso99 players are 18 or older and are who they say they are, as required by Philippine gaming regulations.
  • Payment processing: Processing deposits and withdrawals to and from your verified Philippine payment methods, routing transactions through our payment partners, and reconciling your account balance.
  • Regulatory compliance: Meeting Peso99's obligations under Philippine Anti-Money Laundering (AML) regulations, gaming licensing requirements, BSP financial reporting rules, and any applicable data privacy law obligations.
  • Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, bonus abuse, and other security threats to the Peso99 platform and to individual players.
  • Responsible gaming monitoring: Monitoring account activity to identify players who may be showing signs of problem gambling, and ensuring that self-imposed limits and exclusions are enforced across the platform.
  • Customer support: Responding to your support inquiries, resolving disputes, investigating complaints, and maintaining a record of support interactions.
  • Platform improvement: Analysing usage patterns, testing new features, and improving the performance and design of Peso99 based on how players actually use the platform.
  • Marketing communications (with your consent): Sending you promotional offers, bonus notifications, PBA odds alerts, and Peso99 news – only if you have opted in to receive these communications.

Bottom line: Peso99 uses your data to operate your account, keep it secure, process your money, and stay compliant with Philippine regulations. Marketing is opt-in only – you're never automatically enrolled into promotional emails.

5Who We Share Your Personal Data With

Peso99 does not sell your personal data. We share it only with the specific categories of third parties required to operate the platform, and only to the extent necessary for each party to perform their specific function.

  • Payment processors: GCash (Mynt), Maya (Voyager Innovations), GrabPay, BancNet (InstaPay/PESONet), and card networks receive the minimum data required to process your specific transaction. They do not receive your full account profile or betting history.
  • Identity verification providers: Third-party eKYC providers receive your government ID and selfie to perform liveness detection and document authenticity checks. This data is processed under their own privacy frameworks, which are contractually required to meet standards equivalent to or exceeding Philippine data privacy law.
  • Game content providers: When you play a live dealer game or a slot game from a third-party provider on Peso99, that provider receives your session data (unique session identifier, bet amounts, game results) to deliver the game. They do not receive your name, contact details, or financial information.
  • Regulatory and law enforcement authorities: Peso99 discloses personal data to the relevant Philippine government authorities when required to do so by law, court order, or regulatory directive – including AMLC reports for transactions that trigger reporting thresholds under the Anti-Money Laundering Act.
  • Technology and security partners: Cloud hosting providers, fraud detection services, and cybersecurity partners may process limited technical and account data as part of delivering their services. All such partners are under contractual data processing agreements that restrict their use of your data.

All third-party data processors engaged by Peso99 are bound by data processing agreements that prohibit them from using your data for their own purposes, require them to protect it with appropriate technical and organisational measures, and require them to delete it when their service engagement ends.

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6Cookies and Tracking Technologies

Peso99 uses cookies and similar tracking technologies on the peso99.best website and mobile platform. Cookies are small text files placed on your device that allow the platform to recognise your browser, maintain your login session, remember your preferences, and analyse how the platform is being used.

The types of cookies used by Peso99 are:

  • Essential cookies: Required for the platform to function. These maintain your login session, remember your language and currency preferences, and enable secure transactions. You cannot opt out of essential cookies without impairing the platform's core functions.
  • Analytics cookies: Used to understand how players navigate and use the Peso99 platform – which pages they visit, how long they stay, and what features they use. This data is aggregated and anonymised and used to improve the product. You can opt out via your browser settings.
  • Fraud and security cookies: Used to identify suspicious patterns, detect automated bots, and protect player accounts from takeover attempts. These are classified as security-essential and cannot be opted out of.

Peso99 does not use advertising cookies, remarketing pixels, or social media tracking cookies. We do not share cookie data with social media platforms or ad networks.

You can manage cookie preferences through your browser settings. Blocking all cookies may affect your ability to log in and use certain features of the Peso99 platform. For full instructions on managing cookies in Chrome, Firefox, Safari, or mobile browsers, consult your browser's help documentation.

7How We Protect Your Data

Data security at Peso99 is treated as a fundamental operational requirement, not an optional feature. The technical and organisational security measures in place include:

  • 256-bit SSL/TLS encryption on all data in transit between your device and Peso99 servers.
  • AES-256 encryption at rest for sensitive stored data including identity documents and financial records.
  • Role-based access controls ensuring that only staff with a legitimate operational need can access specific categories of player data.
  • Multi-factor authentication (MFA) required for all Peso99 internal staff system access.
  • Automated intrusion detection and real-time security monitoring across all platform infrastructure.
  • Regular penetration testing and security audits conducted by independent third parties.
  • Staff data privacy and security training required on joining and annually thereafter.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, Peso99 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, as required by Philippine data privacy law.

Your part in security: Use a strong, unique password for your Peso99 account. Enable OTP on your linked GCash and Maya accounts. Never share your Peso99 password with anyone – Peso99 staff will never ask for it.

8How Long We Keep Your Data

Peso99 retains personal data only for as long as it is needed for the purpose it was collected, or as required by Philippine law. The specific retention periods that apply are:

  • Active accounts: Personal data associated with active Peso99 accounts is retained for the duration of the account relationship and for a period of five years after the account is closed, in line with Anti-Money Laundering Act (AMLA) record-keeping requirements.
  • KYC documents: Government ID documents and selfies are retained for a minimum of five years from account closure, as required by AMLA and BSP regulations. They are stored in encrypted form accessible only to authorised compliance staff.
  • Transaction records: All deposit, withdrawal, and betting history records are retained for five years from the date of each transaction for regulatory reporting and dispute resolution purposes.
  • Support communications: Support chat logs and email correspondence are retained for three years to enable dispute resolution and quality assurance reviews.
  • Technical logs: Server logs, IP address records, and session data are retained for 12 months for security and fraud investigation purposes, after which they are deleted or anonymised.
  • Marketing preferences: Your opt-in and opt-out preferences are retained for the duration of your account and updated immediately upon any change in your preferences.

When data reaches the end of its retention period and is no longer required for any legal or regulatory purpose, Peso99 securely deletes or anonymises it. Data deletion processes are reviewed annually by our compliance team.

9Your Data Rights as a Philippine Player

Under the Philippine Data Privacy Act (RA 10173), you have the following rights in relation to your personal data held by Peso99:

Right to Access
Request a copy of all personal data Peso99 holds about you. We'll provide a structured summary within 30 days of your verified request.
Right to Correction
If any personal data we hold about you is inaccurate or out of date, you can request a correction. Most corrections can be made directly from your account settings.
Right to Erasure
Request deletion of your personal data. This right is subject to any legal retention obligations – for example, we cannot delete transaction records required under AMLA for five years.
Right to Object
Object to specific uses of your data – particularly uses based on legitimate interest or consent. Marketing opt-out is immediate and available from your account settings or any marketing email.
Right to Data Portability
Request your personal data in a structured, machine-readable format. Peso99 will provide account and transaction history data in CSV or JSON format upon verified request.
Right to Complain
If you believe Peso99 has mishandled your personal data, you can file a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first to resolve the matter directly.

To exercise any of these rights, email support@peso99.best with the subject line "Data Rights Request" and your registered account details. We will respond within 30 days, and where additional verification of your identity is required we will request the minimum information needed to confirm your identity before processing the request.

10Children's Privacy

Peso99 is strictly a platform for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18 years of age. Our registration process includes age verification steps, and identity verification (KYC) is required before the first withdrawal is processed.

If Peso99 discovers that an account has been opened by a minor, the account will be closed immediately, any remaining balance (excluding winnings) will be returned to the source payment method, and the matter will be reported to relevant authorities where required. If you believe a minor is using the Peso99 platform, please contact us at support@peso99.best immediately.

11Marketing Communications

Peso99 will only send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, PBA odds alerts, and special offers if you have explicitly opted in to receive them. Marketing consent is collected during registration and can be changed at any time from your Peso99 account settings.

Transactional communications – including deposit confirmations, withdrawal notifications, KYC status updates, security alerts, and support responses – are not marketing and will be sent regardless of your marketing preference, as they are necessary for the operation of your account.

To opt out of marketing communications from Peso99 at any time, you can use the unsubscribe link in any marketing email, update your preference in account settings, or contact support. Opt-out requests are processed within 24 hours, after which no further marketing will be sent until you opt back in.

12Changes to This Privacy Policy

Peso99 may update this Privacy Policy from time to time to reflect changes in our data practices, product updates, or changes in applicable Philippine privacy law. When material changes are made, we will notify registered players by email to their registered address and post a prominent notice on the platform.

The updated policy will take effect on the date stated in the notification. Your continued use of the Peso99 platform after the effective date of any update constitutes acceptance of the revised policy. If you do not agree with material changes, you may close your account before the effective date and request a withdrawal of your available balance.

The current version of this policy is always available at peso99.best/privacy-policy with the "Last Updated" date shown at the top of the page.

13Contact Peso99 About Privacy

If you have questions, concerns, or requests related to how Peso99 handles your personal data, reach out through these channels:

  • Email: support@peso99.best – subject line "Privacy Inquiry" for fastest routing to our Data Protection Officer.
  • Live Chat: Available 24/7 inside your Peso99 account. Our support team handles privacy questions and escalates to the DPO where needed.
  • Data Rights Requests: Email subject line "Data Rights Request" with your registered name and mobile number for identity verification.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. We always encourage players to contact Peso99 first – most data concerns are resolved quickly and directly without need for formal regulatory involvement.

DPO Contact: support@peso99.best · Subject: "Privacy Inquiry" · Response within 5 business days guaranteed.

Play with Confidence at Peso99

You've seen exactly how Peso99 handles your data. No selling, no surprises, no nonsense. Register free, deposit from ₱100 via GCash or Maya, and start betting on the PBA, football, or your favourite casino games today.